Why
do organisations do this?
Executing Strategy
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Delivering (business) value is a strategic goal
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Organisations run on processes to deliver value; processes are the algorithms of organisations
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Value is delivered across functional boundaries
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Specialisation of functional units is common and easy to manage
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Unfortunately, specialisation is also suboptimal for value delivery
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Processes
An example discussion:
"What we do over here?"
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We check the order items for availability
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Then we order all items from the various suppliers
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As the come in, we start putting them in the delivery box(es)
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When all items have arrived, we notify the customer.
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Then we order transportation and send the order package(s)
Managing Processes
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Having processes comes for free when delivering value (or even without)
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Remember the cycle?
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Design, document, implement, measure, analyse, improve…
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What are we hoping to accomplish by managing them?
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Besides "effectiveness and efficiency"
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Without
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Transparency
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Compliance
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Auditability
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Traceability
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Observability
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Consistency
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Agility
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It’s implemented how, you say?
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Sure, we know about GDPR! Can I get back to you on the how?
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But we can prove the payment happened after delivery, can’t we?
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This should never happen! How did we end up here?
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What do you mean by "it’s in-flight, I think?"
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So, Bob’s customers pay at the end of the year, not week?!?
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Sorry, we know customers want us to support credit cards, but it’ll only be in the next release